- General Information
- Manufacturer
- HP Inc.
- Manufacturer Website Address
- http://www.hp.com
- Brand Name
- HP
- Service Name
- Care Pack
- Product Type
- Warranty
HP Next Business Day Hardware Support for Travelers gives mobile computer users a one-stop solution for prompt, reliable remedial services in more than 85 countries around the world. This easy-to-use HP Care Pack Service offers local-language remote problem diagnosis and next-business-day onsite response times. Coverage spans HP and Compaq branded mobile hardware products and HP-supplied internal components, plus attached accessories purchased with the main product.
- Service Information
- Service Main Type
- Technical
- Service Sub Type
- Electronic and Physical
- Service Characteristic
- Parts & Labor
- Service Details
Remote Problem Diagnosis and Support:
- Local telephone and electronic support using HP remote support tools isolate your problem and help streamline resolution
Next Business Day On-Site Response:
- For issues that cannot be resolved remotely, an HP-authorized representative arrives at your site the next business day after your call has been logged and for which you have a contracted service window
- Your covered hardware is returned to operational condition, with components or entire units replaced as necessary
- Your coverage includes all required parts and materials
Parts and Materials:
- HP provides HP-supported parts and materials needed to maintain your covered hardware in operating condition, including parts and materials for recommended engineering improvements
Coverage Window:
- Service is available 8:00 am - 5:00 pm local time Monday through Friday (excluding HP holidays)
HP Accidental Damage Protection:
- Helps you avoid out-of-pocket repair or replacement costs caused by accidents that may occur during normal operation of your mobile computing products
- Provided Support
- Phone Support
- Remote Diagnosis
- Service Response Time
- Next Business Day
- Service Location
- On-site
- Service Duration
- 3 Year
- Product Supported
- HP Commercial Notebook
