- General Information
- Manufacturer
- HP Inc.
- Manufacturer Website Address
- http://www.hp.com
- Brand Name
- HP
- Service Name
- Care Pack Call-to-Repair Hardware Support
- Product Type
- Service
HP Hardware Support Onsite Call-to-Repair Service provides an IT manager access to a team of HP support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified time frame from the initial service request.
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Description
- 24x7x6 Hour
- Service Details
- Remote problem diagnosis and support
- Onsite hardware support
- Choice of call-to-repair time commitment
- Parts and Materials included
- Enhanced parts inventory management
- 24x7 coverage window
- Work to completion
- Escalation management
- Access to electronic support information and services
- Provided Support
- Phone Support
- Repair
- Parts Replacement
- Remote Diagnosis
- Troubleshooting
- Service Availability
- 24 x 7 Phone Support
- Service Response Time
- 6 Hour - Repair
- Service Location
- On-site
- Service Duration
- 4 Year
- Product Supported
HP ap5000 All-in-One Point of Sale System:
- BM850AW
- BM851AW
- BM917AW
- BM918AW
HP rp3000 Point of Sale System:
- VA230PA
- VA231PA
- VA232PA
- VD370PA
- VD371PA
- VD372PA
HP rp5700 Point of Sale System:
- FN887PA
- FP115PA
- FP116PA
- FP117PA
- VA240PA
- VA241PA
- VD364PA
- VD365PA
- VD366PA
- VD367PA
- VD368PA
- VD369PA